Last Updated: June 5, 2026
At Buildory.com, we provide premium quality service and a transparent logistics experience. By placing an order, you acknowledge and agree to the shipping terms and conditions outlined below.
1. Order Processing & Verification
- Processing Timeline: Orders are typically processed within 1–3 business days. Orders placed on Fridays or weekends will begin processing on the following Monday.
- Pre-Authorization: At checkout, your payment method is pre-authorized. We immediately verify stock with our manufacturers. Once confirmed, we will capture the payment and proceed with fulfillment.
- Out of Stock: If an item is unavailable, we will void the pre-authorization. Since funds were never captured, your account will reflect the original balance once the hold is released by your bank.
- Check Payments: Orders paid by check will not be processed until the check has fully cleared.
- High-Value Orders: For high-value orders exceeding $10,000, we may require additional verification before processing.
2. Shipping Rates & Liftgate Services
- Complimentary Shipping: We provide Free Shipping for all orders with a subtotal exceeding $999.99.
- Flat Rate Shipping: For all parts orders with a subtotal under $199.00, a flat shipping fee of $25.00 will be applied.
- Liftgate Service: For freight orders, liftgate service is available for an additional $50.00 per delivery to safely lower your shipment to the ground.
3. Lead Times & Fulfillment
All lead times are estimates only and do not constitute a guarantee of delivery date.
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Standard Lead Times: Orders are typically processed within 1–3 business days. While we do our best to provide accurate estimates, lead times are not guaranteed. Typically, orders depart the facility within 3–7 business days of processing; however, shipping durations vary by brand and can take longer. Backordered products may also require additional business days before shipping.
- Cancellations Due to Delay: If a customer chooses to cancel an order because a shipment has not departed within the estimated window, the customer is responsible for all associated administrative and warehouse storage fees.
If you have specific questions regarding an item’s availability or a current order, please contact us at support@buildory.com.
4. Delivery Responsibilities & Fees
Strictly Curbside: Most furniture is shipped via LTL (Less Than Truckload) Freight. All freight deliveries are dropped off at the curb. Drivers are not authorized to move items inside your residence or past the threshold.
Customer Duty: It is the sole responsibility of the customer to move items from the curb into the home and to unpack the shipment.
Missed Appointments: Delivery appointments are scheduled directly between the carrier and the customer. If you are not present for a scheduled delivery appointment, carriers may charge re-delivery or storage fees, which will be billed to the customer.
5. Professional Installation Requirements & Liability
Many of the products we sell, including but not limited to certain HVAC systems, major appliances, and other built-in or hard-wired equipment, are designed for professional installation and are not intended for do-it-yourself setup.
- Certified Installation Required: Any product designated as requiring professional installation must be installed, configured, and commissioned by a licensed, certified professional qualified for that product category (for example, a licensed HVAC technician, electrician, or plumber, as applicable).
- Safety & Code Compliance: Self-installation or installation by an uncertified party carries inherent safety risks, may violate local building codes, and will void the manufacturer's warranty.
- Limitation of Liability: Buildory.com assumes no liability for equipment malfunction, property damage, personal injury, or voided warranties resulting from uncertified or improper installation.
- Not a Fulfillment Error: Customer dissatisfaction, issues arising from a refusal or inability to hire a licensed professional, or a failure to review installation requirements prior to purchase do not constitute fulfillment errors on our part.
- Returns: Any returns arising from these circumstances are subject to our standard return policy, including applicable return shipping fees and restocking charges.
6. Damage Claims
You MUST inspect all packaging immediately upon arrival.
- Note at Signing: If you notice exterior damage (crushed boxes, holes, or tears), make a specific note of it on the delivery receipt before signing, or refuse the shipment. Failure to note damage at the time of delivery will result in the denial of a claim.
- Reporting Deadline: All damage must be reported with clear photos at the time of delivery or within 24 hours of arrival, by email at support@buildory.com or by phone at (442)-234-5424. Requests made after this window are void.
7. Stolen Packages & Geographic Limits
- Stolen Items: We are not responsible for stolen packages once marked "Delivered." Since we utilize various LTL Freight Carriers, FedEx, and UPS, you must file a claim directly with the specific carrier used for your shipment if an item is missing.
- Service Area: We ship exclusively to the 48 contiguous United States. No shipping is available to Alaska, Hawaii, P.O. Boxes, or international addresses.
Contact Information
For inquiries or requests concerning this shipping policy, our team is available to assist you.