Contact Us

Our sales and support teams are available Monday through Friday, 9am to 7pm EST. Messages sent outside those hours are answered the next business day, usually first thing in the morning.

You can reach us by live chat, phone, or email right here on this page. Live chat is the fastest way to get answers during business hours, but you're welcome to call us at (442)-234-5424 or email us anytime at support@buildory.com and we'll respond as soon as we can.

We reply to most emails within one business day. If you email us at support@buildory.com during business hours, you'll often hear back much sooner. For urgent questions, live chat or a phone call will always get you the quickest answer.

Live pricing and availability are shown on each product page, and you can order directly through the site. If you'd like help choosing the right product or confirming stock before you buy, our team is glad to help by live chat, phone, or email at support@buildory.com. You can also call us at (442)-234-5424.

Yes. If something isn't right, email us at support@buildory.com or call us at (442)-234-5424 with your order number and we'll guide you through the return or refund process. Eligible items can be returned per our return policy, and our team will make sure it's handled quickly and fairly.

Yes, a couple of ways. You can pay over time with Affirm, which splits your purchase into easy monthly payments with your rate and plan shown clearly before you commit. You can also use Shop Pay Installments at checkout to break your order into smaller payments. Both options appear at checkout on eligible orders, so just choose whichever works best for you.

We'd love to hear from you. Use the contact form on this page or email us at support@buildory.com to report any issue or send feedback, and include a quick description and a screenshot if you have one. Your input helps us keep improving the Buildory experience.